Rockauto Returns Process
Rockauto Returns Process. At rockauto, you have 30 days to return an item and request a refund. If you want to order by mail, enter the order online, then choose “check or money order” for your payment, and then write the order number on the check.
They only issued a core refund at first. Your refund requests will reflect as a reversal on your account transaction or as a store credit that you can use for your next order. Then you can enter your order details and they will let you print out a shipping label.
This Phone Number Is Rockauto's Best Phone Number Because 241,950 Customers Like You Used This Contact Information Over The Last 18 Months And Gave Us Feedback.
Enter your email address or phone number. Also, the address they give you might not be the same as where the parts shipped from. The website asks you 20 questions.
I Was Refunded $330.96 For The Core Return.
The one we got had a bigger pump vane than the one that came out of it. Had to threaten a chargeback to get the full refund. Navigate to the order status and returns page.
Click Arrange A Return/Report A Problem Next To The Part You Want To Return.
Had to look up the item number, copy paste in the return authorization page. Then you can enter your order details and they will let you print out a shipping label. I just had to return a part to rockauto because we ordered the wrong part which we didn't know initially.
After Hearing The Resolution, I Was Willing To Pay All Shipping Charges For Unopened Package, But Rockauto Will Not Accept Return Since Return Was Over 30 Days After Initial Receipt.
Start the return process by logging into the rockauto website by using the email, phone number, or order number that you purchased your part with. You can't call anyone, you can't chat. It came 11 days later and parts were missing from the package.
Jump Through Hoop After Hoop Until Finally I Was Presented With The Rma And Shipping Label To Return The Part.
If you want to start a return, visit the rockauto order status & returns page. Citi found in behalf of rockauto for shipping charges. That process took 33 days.
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